Shipping

WEEKEND DELIVERIES

We can not deliver on a weekend - all deliveries will be Monday to Friday (none public holidays) 

SHIPPING

Please select your preferred delivery date at checkout.  All delivery dates are estimates and we will do our best to get your delivery to you on your chosen day but we are dependent upon the delivery services available to us and at certain times of the year deliveries can differ and we can not 100% guarantee a delivery date.  For this reason we always suggest giving yourself some extra time if possible to ensure your gift arrives prior to or on the event.

Please be aware that longer delivery times are to be expected at peak times and acts of god and the like are also likely to cause delays out of our control and we can not be liable for such delays.

SHIPPING PRICES AND TIMESCALES

We offer Free Local Delivery (Gold Coast areas only)

Standard shipping Australia wide - flat rate of $15 delivery Monday to Friday.  Expected delivery timescales 7-9 days.  You will be emailed a tracking number once your parcel is on its way. 

Standard shipping to New Zealand - flat rate of $25 delivery Monday to Friday.  Expected delivery timescales 7-10 days with a tracking number that will be emailed to you once your parcel is on its way. 

International shipping - cards and none food items only - please contact us for a quote on shipping fees and timescales prior to placing your order for clarification.

Express shipping Australia wide - flat rate of $18 delivery Monday to Friday Australia wide.  Expected delivery timescales 3-5 days.  You will be emailed a tracking number once your parcel is on its way.

Express shipping to New Zealand - flat rate of $40 delivery Monday to Friday.  Expected delivery timescales - 5 days.  You will be emailed a tracking number once your parcel is on its way and the delivery driver will need a signature upon delivery.  

WHAT TIME WILL MY DELIVERY BE MADE

Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm. Unfortunately, we cannot specify or request specific times of day for delivery. 

SAME OR NEXT DAY DELIVERY

For Gold Coast orders placed before 10am we can provide same day delivery to Gold Coast areas.  For Gold Coast orders placed after 10am we can deliver next day.  Please make sure you make the correct selection at checkout. If you are unsure if your address is within the catchment area for 'local deliveries please use the Live Chat function to ask.

Bulk orders and special orders are unlikely to be available for same or next day delivery - depending on sizes and stock levels.  When quoting for these orders you will be given a clear indication of timescales before confirmation of your order.

We re unfortunately not able to arrange same day delivery for the rest of Australia.

EXPRESS DELIVERY AUSTRALIA WIDE

We appreciate that sometimes those birthdays and other occasions just creep up on us and before you know it tomorrow is your Dad's 60th birthday and you haven't even thought of getting him a card or gift yet!!  For that very reason we try to offer express delivery so that dad will never know you have better things on your mind!  

Express delivery is available Australia wide at an extra cost.  If you place your order before 12pm Monday - Friday your order will be produced and dispatched that day.  Orders after 12pm will be dispatched the next day and weekend or public holiday order will be produced but not dispatched until the next working day.   

Once your package is dispatched we estimate next business day delivery to most places in Australia. Please be aware that, as we use third party couriers, we cannot guarantee next day delivery on any order. While we aim to get your gift delivered on your preferred date, we are in the hands of the delivery service. 

Deliveries to rural areas can take an extra day or two. 

EXPRESS DELIVERY TO NEW ZEALAND

Express delivery for New Zealand takes between 2-5 days and you will be provided a tacking number and the delivery driver will require a signature upon delivery.

CHOOSING A DELIVERY DATE

Please choose a delivery date at check out.  Please be aware that we use third parties to deliver and so cannot 100% guarantee a delivery date.  Delivery dates are estimates.  We apologise if your delivery is not made on your chosen date but please know that we have done everything we can to make it happen.  Obviously there are busy times of the year when deliveries are delayed and at those times please try to give yourself plenty of time to ensure gift arrives in time.   At times your order may arrive early - this again is out of our hands.  If you would like us to make a note on the address label intended for your recipient to open the parcel on a certain day we can do that, add a Message to the Maker at check out and we will happily add a note to your address label like 'no peeking until..... or do not open until .....

Please note that we cannot offer refunds or compensation for orders that arrive within four business days of the preferred delivery date selected (before or after).

AUTHORITY TO LEAVE

If the recipient is not home or at the delivery address, where appropriate, your package may be left in a position deemed safe and often a photo will be taken as proof of delivery.  Packages will not be left if the delivery driver does not deem their to be a safe place to leave the package, in this instance the deliver driver will leave a card for you to collect your parcel from the nearest Post Office. If re-delivery is required, a re-delivery fee may apply.  Please leave a note at checkout if there is a particular spot you would like your parcel leaving in those instances and we will include it on the parcel but cannot guarantee the delivery driver will take note.

ORDER CANCELLATIONS

If you no longer wish to send your gift, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your cancellation.

If a request to cancel your order is made after your order has been despatch we will contact our delivery agent to request a return of the item, however please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to us at PO Box 54 Varsity Lakes, QLD 4227.  This must be done at the customer’s own expense and all items must be unopened and undamaged. Once the returned items are received back the parcel will be assessed for a refund or credit.  Please contact us for further information via Live Chat or email at help@customhampergifts.com. Orders that have already been delivered and opened cannot be cancelled and returned and will not be eligible for a refund or credit,

Please note our official business hours are Monday to Friday, 9am – 5pm. If your order was placed outside of business hours, please email info@customhampergifts.com and our customer service team will be in contact with you on the next business day.

AMENDING AN ORDER

If you would like to amend your order, please contact us within 1 hour of placing the order – please note our business hours are Monday to Friday, 9am – 5pm. Orders are processed quickly and we cannot guarantee to make changes to your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply for an amendment.

Please note our official business hours are Monday to Friday, 9am – 5pm. If your order was placed outside of business hours, please email info@customhampergifts.com and our customer service team will be in contact with you on the next business day.

WHAT IF I PROVIDE THE WRONG DELIVERY ADDRESS

Check, check and check again!  Please made sure your delivery address is correct and provide a phone number at check out.  The address you provide needs to be a full and correct street address.  Ensuring this information is correct is the purchasers responsibility.  If you provide the wrong delivery address and realise getting touch straight away - via Live Chat and we will hopefully catch your order before it is processed.  If your order has already left we will attempt to stop the parcel and if that is not possible it maybe delivered or hopefully returned to us.  If your parcel is returned we will rearrange delivery at your expense.   In any case a wrong address is definitely going to result in a delay!

DELIVERIES TO HOSPITALS

We are not able to deliver to a hospital - your recipient could be moved and even discharged from hospital and so we are not able to accept a delivery address within a hospital.

HAVE ANOTHER SHIPPING QUESTION

If you have any queries on your delivery or another shipping question that has not been answered, please contact Custom Hampers use the Live Chat or email us on info@customhampers.com