Refund policy

RETURNS AND REFUNDS POLICY

Refunds will be processed back into your original payment method.

Returns for change of mind must be made at the customer’s own cost and must be received back to us undamaged and unopened before a refund may be considered. Refunds for change of mind will be refunded less the shipping fee and a processing fee of $19.95 may apply plus any personalised items. If you are wanting to return your items, please email info@customhampergifts.com.au for assistance. Returns must be requested within 2 days of receiving your item. 

Refunds will be issued for items not received where an investigation has been submitted to our courier and no evidence of delivery is obtainable. If your order has been delivered to an incorrect address, we will do our utmost to rectify this at our own cost. If an incorrect or incomplete address was supplied, fees may apply.

Credits for damaged stock or missing items will be processed on a case by case basis and we must be notified of any damage issues within 2 days of receiving your delivery to provide a credit or replacement. Any damaged or missing items must be submitted to us with photographic support. Please note that, due to possible breakage during freight, we cannot send individual replacement items such as alcohol bottles, cups etc. If damage and breakage has occurred with your order, a credit or refund will be offered as compensation.

If you have received a damaged, faulty or incorrect item, or if an item is missing from your gift, a credit or refund for that item will be issued. Unfortunately, we cannot always send individual replacement items.